I was performing tech support over the phone. After ten minutes of helping an Induhvidual through some edits to files to fix a problem, we got to this point:
Me: "Locate the 'Oracle Programs for NT' group off the start menu."
Induhvidual: "OK"
Me: "Do you see the SQL Worksheet program?"
Induhvidual: "Yes"
Me: "Open it, then enter the user, password and connection string."
Induhvidual: "OK"
Me: "See the large frame at the bottom? Enter this SQL statement."
Induhvidual: "OK"
Me: "Now run it and tell me what comes back."
Induhvidual: "OK"
Me: "So what came back?"
Induhvidual: "I don't know."
Me: "What do you mean, 'I don't know'? Can't you read what is on the screen?"
Induhvidual: "I'm not at the computer."
If there is no menu on the left side of the screen, you need to click here to activate the menu.